Course curriculum

  1. 1
    • Course Introduction - Video

    • Course Instructions - (Please read before proceeding.)

  2. 2
    • Module One Video Segment - Begin Here

    • Handout for Module One (Complete while viewing the presentation deck.)

    • Presentation Deck - (View while completing the handout.)

    • Module One - Required Assignments

    • Module One - Chapter Assessment

  3. 3
    • Module Two Video Segment - Begin Here

    • Handout - Module Two (Complete while viewing the presentation deck.)

    • Presentation Deck Module Two (View while completing the handout.)

    • Module Two - Required Assignments

    • KTN Call Flow for use with all remaining modules. Three versions included: select the one that best fits.

    • Module Two - Chapter Assessment

  4. 4
    • Module Three - Video Segment - Begin Here

    • Handout - Module Three (Complete while viewing the presentation deck.)

    • Presentation Deck - Module Three (View while completing the handout.)

    • Module Three - Required Assignments

    • Module Three - Chapter Assessment

  5. 5
    • Module Four - Video Segment - Begin Here

    • Handout - Module Four (Complete while viewing the presentation deck.)

    • Presentation Deck - Module Four (View while completing the handout.)

    • Module Four - Required Assignments

    • Module Four - Assessment

  6. 6
    • Module Five - Video Segment - Begin Here

    • Handout - Module Five (Complete while viewing the presentation deck.)

    • Presentation Deck - Module Five (View while completing the handout.)

    • Module Five - Required Assignments

    • Module Five - Assessment

  7. 7
    • Module Six - Video Segment - Begin Here

    • Handout - Module Six (Complete while viewing the presentation.)

    • Presentation Deck - Module Six (View while completing the handout.)

    • Module Six - Required Assignments

    • Module Six - Assessment